Shipping policy

DollaLemon strives to deliver every order flawlessly, in the best condition, and on time. We partner with the most reputable courier companies to ensure your orders are shipped at the promised time. We endeavor to make your shopping experience most comfortable and happiest. We follow a transparent shipping policy here, from picking products to packing and shipping. We promise the best packaging and take utmost care of the products.

We request every DollaLemon user to go through our shipping policy to enjoy shopping online.

We are located in INDIA and we do Worldwide Shipping and we offer Free Shipping to most of the Countries including USA, United Kingdom, Germany, India and more. 

 

SHIPPING DURATION

Once Order is placed it usually takes 5 to 15 business days to get it delivered to any destination. We ensure you will receive your products on time or before the estimated delivery date. If the package hasn't been delivered to you by the expected delivery date, kindly contact us on Email: dollalemon.info@gmail.com, and we will take the necessary action to resolve your problem.


SHIPPING CONFIRMATION
Once your order is shipped, you will receive a confirmation email from our side detailing your order ID and estimated delivery date.

DUTIES & TAXES

Please note that except INDIA all other countries will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

INTERNATIONAL RETURNS

We are happy to accept international returns.

Returns must be postmarked within 30 days of your order date.

Items must be unworn, unwashed, in their original condition and with all tags attached.

Items marked Final Sale cannot be returned.

For international orders please write an email to info@dollalemon.com to submit a return.

*Please note that for international returns the return shipping and any reverse duties & taxes are the responsibility of the customer. Returns should be postmarked within 30 days of the order date. We also recommend insuring your package and contacting Customer Service ( info@dollalemon.com ) with the tracking number once shipped.*

Once your return is received back at our warehouse and inspected, your refund will be issued. Please allow up to 7-10 business days for the refund to be processed back to your original form of payment.

LOST OR STOLEN PACKAGES

If you believe that your package was lost or stolen, please contact customer service at Email: dollalemon.info@gmail.com, WhatsApp : +91 9958663509 or +1(743) 837-1873 

CHANGING SHIPPING ADDRESS

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

IF THE ITEM IS DAMAGED
If you find the packaging is damaged or tampered with, you can refuse to accept the delivery. WhatsApp us on +91 9958663509 or +1(743) 837-1873  with your order number. We will check and ensure that you will receive a replacement delivery at the earliest possible.

COVID-19

Your shipment might be affected due to guidelines issued by government because of Covid-19 pandemic. Inconvenience caused is regretted.